Welcome to wholesale.hometals.com (“Website”). By accessing or using our Website, you agree to comply with and be bound by these Terms and Conditions (“Terms”). The Terms govern access to and use of the website https://www.wholesale.hometals.com/ (the “Website”), which is managed and operated by Mahesh Chandra ENI, located at Rua Alfredo Lopes Vilaverde 19E, LJ 32, with NIF 269369309. For any inquiries, please contact us by phone at +351 216 038 029 or email at store@hometals.com (collectively referred to as “Hometals”).

1. General Terms

1.1. User Access: Access to our Website is intended for lawful purposes only. By using the Website, you agree to abide by all applicable laws and regulations.

1.2. Modifications: We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website constitutes acceptance of the updated Terms.

2. Use of the Website

2.1. Account Registration: Some features may require you to create an account. You are responsible for maintaining the confidentiality of your account information and are liable for all activities under your account.

2.2. Prohibited Activities: You agree not to:

• Use the Website for unlawful purposes.
• Disrupt or interfere with the Website’s functionality.
• Upload malicious software or content.
• Engage in unauthorized data mining or scraping.

2.3. Termination: We may suspend or terminate your access to the Website at our discretion, without prior notice, if you violate these Terms or engage in prohibited activities.

3. Orders and Payments

3.1. Order Acceptance: All orders are subject to acceptance by Hometals. We reserve the right to reject or cancel orders at our discretion. Acceptance of your order occurs when you receive a confirmation email.

3.2. Pricing: Prices are subject to change without notice. Prices listed do not include VAT or shipping. We aim for accuracy in pricing and descriptions, but if an error occurs, we will inform you to reconfirm or cancel your order. Applicable taxes and shipping costs will be added at checkout.

3.3. Payment: Payments must be made in full at the time of order placement. Accepted payment methods are listed on the Website. Upon placing an order, we will verify your payment method to ensure sufficient funds. Your card will be debited upon authorization, which will be considered as a deposit for the goods purchased.

3.4. Cancellations: Orders can only be cancelled before they are processed. Contact us immediately if you wish to cancel an order. For more information on cancellations, please refer to our “Shipping and Returns” section.

4. Shipping and Delivery

4.1. Shipping Policy: We ship orders within Europe. Delivery times are estimates and not guaranteed.

4.2. Delays: We are not responsible for delays caused by third-party carriers or unforeseen circumstances.

4.3. Damages: Inspect shipments upon delivery. Report any damages or missing items within two working days to initiate a claim. For more information on shipping, please refer to our “Shipping and Returns” section.

5. Intellectual Property

5.1. Ownership: All content on the Website, including text, graphics, logos, and images, is the property of Hometals or its licensors and is protected by intellectual property laws.

5.2. Limited License: You are granted a non-exclusive, revocable license to access and use the Website for personal or business purposes. Unauthorized use is prohibited.

6. Limitation of Liability

6.1. To the fullest extent permitted by law, Hometals shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or inability to use it.

6.2. Our total liability shall not exceed the amount you paid for products purchased through the Website.

7. Cookies

Our website uses cookies to enhance user experience. For details, refer to our Cookies Policy to manage preferences.

8. Governing Law and Disputes

8.1. These Terms are governed by Portuguese law. Users may also access alternative dispute resolution through entities listed at https://www.consumidor.gov.pt or the EU Online Dispute Resolution Platform at https://ec.europa.eu/consumers/odr.

8.2. Any disputes shall be resolved through negotiation or, if necessary, in the courts of Portugal. In the event of any dispute arising out of or relating to these Terms, the parties agree to seek an amicable resolution.

If a resolution cannot be reached, the parties agree that the dispute shall be submitted to binding arbitration, to be conducted in accordance with the rules of the Portuguese Arbitration Law (Lei n.º 63/2011, de 14 de Dezembro).

• The arbitration will take place in Lisbon, Portugal.
• The proceedings will be conducted in Portuguese or English, as agreed between the parties.
• The arbitral decision shall be final and binding on both parties.

8.2  Alternative Resolution of Consumer Disputes (RAL)

Alternative Dispute Resolution (ADR) / RAL – Resolução Alternativa de Litígios

In compliance with Law no. 144/2015, of September 8, we inform that in the event of a consumer dispute, the customer may resort to one of the entities for alternative resolution of consumer disputes (RAL), legally authorized to carry out mediation, conciliation, and arbitration processes. The B2B customers (wholesale buyers) are not considered “consumers” under the RAL law. The RAL mechanisms is intended for consumers under the terms of Law no. 144/2015. Business-to-business (B2B) transactions may not fall under the scope of this law.

8.3 Right of Free Resolution (Direito de Livre Resolução)

The legal right of free resolution (direito de livre resolução), as set out in Article 10 of Decree-Law no. 24/2014, of 14 February, applies exclusively to consumers, as defined under Portuguese and European Union law.

Since wholesale.hometals.com operates as a business-to-business (B2B) platform, supplying goods exclusively to professional buyers, companies, retailers, and institutions acting within the scope of their commercial or professional activity, the right of free resolution does not apply to purchases made on this website.

Orders placed through this website are considered commercial transactions between professional parties. As such, any cancellation, return, or refund shall be governed solely by the contractual terms and agreements established between the parties, and not by consumer protection laws.

9. Contact Us

For any questions regarding these Terms, please contact us at:

Hometals
Email: store@hometals.com
Phone: +351 216 038 029

By using our Website, you acknowledge that you have read, understood, and agree to these Terms and Conditions.